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Terms Conditions That Actually Make Sense

Before you fund your account or place your first bet, these terms set out exactly what fixwoods agrees to provide and what we expect from you in return. Access to our lobby depends on state law and is available only where local law permits.

Applies to all account holdersState-law eligibility appliesPayPal, Venmo & Play+ coveredUpdated when terms changeContact us with any question

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What These Terms Cover and How They Apply

fixwoods Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

These terms form the full agreement between you and fixwoods the moment you create an account. They cover how your account is opened and closed, how deposits and withdrawals work across PayPal, Venmo, and Play+, and the conduct we expect during every session. By verifying your

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identity during sign-up — submitting a government-issued ID and confirming your address — you agree that you meet the age and residency requirements for your state. We reserve the right to suspend or close an account if we detect activity that conflicts with these terms, including
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creating duplicate accounts or misrepresenting your state of residence. Withdrawal requests go through a verification step: we confirm that the outgoing payment method matches the one used to deposit, which applies whether you are pulling funds back to your PayPal balance, your Venmo account, or your
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Play+ prepaid card. If your state law changes and your location is no longer eligible, we will notify you and hold any pending balance for retrieval. These terms are governed by applicable state and federal law; nothing here creates a right to access where local law
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does not permit it.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

TERMS CONTACT

Reach Us About Your Terms Questions

YOUR RIGHTS HERE

How fixwoods Handles Your Account and Data

We collect and store account data — name, address, payment method, and session history — to verify eligibility, process transactions, and meet our legal obligations under applicable US law. You can request a copy of the data we hold on your account by contacting support through live chat or email. We do not sell personal account data to third parties for marketing purposes. Cookie use on our site is limited to session function, fraud prevention, and analytics; you can adjust cookie preferences in your browser settings at any time.

Data Access Requests

You may request a copy of your stored account data at any time. Submit the request through live chat or email support, and we will respond within the period required by applicable law.

Account Security

Your account is protected by password authentication and an optional one-time passcode step on login. If you suspect unauthorized access, contact support immediately to freeze the account.

Data Retention

We keep account records for the period required by state and federal regulations. Closed accounts are retained for the legally mandated minimum; after that period, personal data is deleted or anonymized.

Requesting Changes

To update your name, address, or linked payment method — PayPal, Venmo, or Play+ — open a ticket through live chat. Changes to payment methods require a fresh identity document match.

Common Questions About Our Terms

These answers cover the clauses we hear about most — account eligibility, payment rules, data rights, and what happens when something goes wrong. If your question is not here, live chat is the fastest path to a straight answer.

Account eligibility depends on your state of residence and applicable local law. You must meet your state's minimum legal age requirement for real-money gaming and be physically located in an eligible state when you play.

No. These terms allow one account per person. Duplicate accounts are a breach of these terms and will result in both accounts being suspended and any pending balance being reviewed before release.

Any unplayed balance is returned to the original payment method used for the deposit — PayPal, Venmo, or Play+ — after identity verification confirms the account holder matches the payment source.

Contact us through live chat or email support with the transaction ID and a description of the issue. We review disputes in the order received and communicate decisions in writing to your registered email address.

We notify account holders by email when terms are updated. The updated version takes effect on the date stated in that notice. Continued use of the account after that date means you accept the revised terms.

You may request deletion of personal data that is not subject to a legal retention requirement. Submit the request via live chat or email; we will confirm what can be removed and the timeline under applicable law.

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