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What Our Legal Framework Means for Your Account

Our terms exist to protect both sides — you know exactly what you're agreeing to, and we operate within the rules that apply in each eligible state.

State-by-state access rulesAccount data rightsDispute resolution pathJurisdiction-specific termsPolicy update notifications
fixwoods What Our Legal Framework Means for Your Account
HOW WE HANDLE THIS

Data Handling, Security and Your Account Rights

Our legal commitments aren't just a document — they shape how we build account flows, store data, and respond to requests. Here's how each core area works in practice at fixwoods.

Account Data Retention

We keep your account and transaction records only as long as required under applicable state law. Once that period ends, records are deleted on a rolling schedule, not held indefinitely.

Cookie and Tracking Policy

We use cookies for session security, account authentication, and aggregate traffic analysis. You can adjust cookie preferences through your browser or the consent panel in your account settings.

Account Security Practices

All account pages run over SSL encryption. Login uses a one-time verification step when we detect an unfamiliar device — that step runs through the email or phone number on your account.

Requesting Changes or Access

You can request a copy of your stored data, correct inaccurate profile details, or ask us to close your account through the support email. We acknowledge requests within the timeframe state law requires.

LEGAL CONTACT PATHS

Reach Us on Policy or Account Questions

If a clause in our terms raises a question or you need to submit a formal request — a data access inquiry, a dispute notice, or a term clarification — these are the right channels. We route legal and policy contacts separately from general account help so your request lands with the right team.

Live Chat Start a live chat session from your account dashboard for policy questions. Our team can direct formal legal requests to the correct internal path without delay.
Email Support Send written legal inquiries to our support email address listed in your account settings. Written requests for data access or account records are handled through this channel.
Account Settings Page Your account settings page links directly to the full terms document and the privacy policy. Submit a data-removal or correction request from that page without needing to contact support first.

Common Questions About Our Terms and Your Rights

These are the questions we see most often when players want to understand what our legal terms actually mean for their account, their data, and how disputes get resolved.

Yes. Access is determined by the laws of your state. We only allow account activity where local law permits online casino and sportsbook play. If your state restricts access, you won't be able to complete transactions.

Send a written request through the support email listed in your account settings. We process data-access requests within the timeline required by applicable state law and deliver a summary to the email on file.

Your remaining wallet balance stays available for withdrawal. We'll process it through the same method you used to fund the account — PayPal, Venmo, or Play+ — following the standard withdrawal verification steps.

We send notice to the email registered on your account before any material change takes effect. The updated document is also posted in your account settings page so you can review it at any time.

The full dispute resolution process is in the terms document linked from your account settings. Start by contacting us through live chat or support email — most issues are resolved at that stage without escalation.

Only to the extent required for payment processing through PayPal, Venmo, or Play+, and for legally required disclosures. We don't sell account or financial data to marketers or data brokers.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.