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How fixwoods Collects and Protects Your Personal Data

When you open an account at fixwoods, you hand us certain personal details — and this policy spells out exactly what we collect, why we collect it, and what we do with it.

Data you controlPayPal, Venmo, Play+ transaction privacyAccount-level securityState law complianceContact us to request changes
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fixwoods How fixwoods Collects and Protects Your Personal Data
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review, update, or delete personal data tied to your account, our support team handles those requests directly. Reach out through any of the channels below, and include your registered email so we can locate your record quickly. We aim to respond to all data-related requests within the timeframe required by the privacy laws applicable in your state.

Live Chat Start a live chat session from inside your account dashboard. Describe your data request and our team will confirm receipt and next steps.
Email Support Send a written data request to our support email address listed in your account settings. Include your registered email and the specific data action you need.
Account Settings Some data corrections — like updating your email address or linked payment method — can be handled directly inside your account settings without contacting support.
DATA HANDLING PRACTICES

Cookies, Security, Retention and Your Choices

We apply practical, specific measures to keep your account data secure and your privacy choices clear. Here is how each area works in practice at fixwoods.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages load. You can adjust cookie preferences in your browser settings at any time; blocking analytics cookies does not affect account access.

Account Security

Your account is protected by SSL encryption on every page. Payment tokens for PayPal, Venmo, and Play+ are stored in isolated, access-controlled environments and are never exposed in plaintext to support staff.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable state and federal regulations. When retention periods expire, records are deleted or anonymized.

Your Choices

You can ask us to correct inaccurate information, request a copy of your stored data, or ask about deletion. Requests that conflict with legal retention obligations may be partially fulfilled with a written explanation.

Privacy Policy Questions We Hear Most Often

These are the questions we get most from people who want to understand how their personal data is handled. If your question is not covered here, live chat or email support can walk you through the specifics of your account.

We collect your name, email, date of birth, and identity documents needed for verification. When you add PayPal, Venmo, or Play+, we store only the payment token, not your full account credentials.

We share data only with vendors who need it to perform a function — payment processors, identity-verification services, and support tools. We do not sell your personal information to advertisers under any circumstances.

Contact us via live chat or the support email address in your account settings. Include your registered email address and specify that you want a data-access request. We respond within the timeframe your state's law requires.

Yes, where deletion is permitted under the laws of your state. Certain records must be kept to satisfy legal obligations — we will tell you which ones and why when we respond to your request.

PayPal and Venmo provide a secure reference token when you link your wallet. We store that token only — never your login credentials or full account number. Transaction records are kept as required by applicable financial regulations.

Access to fixwoods depends on state law and eligible states. Where state-specific privacy laws grant you additional rights — such as those in California — we apply those rights to your account in that state.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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